Key points to know
- SellerDesk is a B2B platform — these terms apply to businesses, not individual consumers.
- Subscriptions auto-renew; cancel at least 7 days before renewal to avoid the next charge.
- Your operational data belongs to you — we don’t claim ownership.
- Our liability is capped at the fees paid in the 12 months preceding any claim.
1. Acceptance of Terms
By creating an account, clicking “Accept”, or otherwise accessing or using the SellerDesk platform (“Service”), you agree, on behalf of yourself and the legal entity you represent (“Customer”, “you”), to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy.
If you do not have authority to bind your organisation to these Terms, do not access or use the Service. These Terms constitute a binding agreement between you and SellerDesk (“SellerDesk”, “we”, “us”).
2. Service Description
SellerDesk provides a cloud-based warehouse management, order management, and fulfilment operations platform, including modules for purchase orders, goods received notes, shipment management, packing station tooling, invoicing, and payment reconciliation.
We reserve the right to modify, update, or discontinue features of the Service at any time. For material changes that reduce existing functionality, we will provide at least 30 days’ advance notice to active subscribers.
The Service is provided on a reasonable-efforts basis with a target availability of 99.5% per calendar month, excluding scheduled maintenance windows communicated in advance.
3. Account Registration & Security
To use the Service, you must register an account with accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials.
- All activity that occurs under your account, whether or not authorised by you.
- Promptly notifying us of any suspected unauthorised access at security@sellerdesk.app.
- Ensuring that users you add to your organisation account comply with these Terms.
Each set of login credentials may only be used by one individual. Sharing credentials across multiple individuals is not permitted.
4. Subscription Plans & Billing
Subscription Fees
Subscription fees are charged in advance for each billing period (monthly or annual) as indicated on your plan. Prices are exclusive of applicable taxes (GST, VAT, etc.), which will be added where required by law.
Auto-Renewal
Subscriptions renew automatically at the end of each billing period. To cancel, you must do so at least 7 days before the renewal date via your account settings or by emailing billing@sellerdesk.app.
Price Changes
We will provide at least 30 days' notice before increasing subscription prices. Continued use of the Service after the effective date constitutes acceptance of the new pricing.
Refund Policy
Subscription fees are non-refundable except where required by applicable law. If you downgrade or cancel mid-period, you retain access to the Service until the end of the paid period; no partial refunds are issued.
Failed Payments
If payment fails, we will retry and notify you. Access to the Service may be suspended after 10 days of non-payment. Data is retained for 30 days following account suspension before deletion.
5. Acceptable Use Policy
You agree not to use the Service to:
- Violate any applicable local, national, or international law or regulation.
- Transmit unlawful, fraudulent, or harmful content, including counterfeit goods records.
- Attempt to probe, scan, or test the vulnerability of the system or breach security measures.
- Use automated tools to scrape, extract, or harvest data from the platform at scale without prior written consent.
- Resell or sublicense access to the Service to third parties without a written reseller agreement.
- Interfere with or disrupt the integrity or performance of the Service or servers.
- Reverse-engineer, decompile, or otherwise attempt to derive source code from the platform.
We reserve the right to suspend or terminate accounts that violate this policy without prior notice, and to report illegal activity to the relevant authorities.
6. Intellectual Property
SellerDesk platform. All rights, title, and interest in the Service — including software, interfaces, design, trademarks, and documentation — are and remain the exclusive property of SellerDesk. These Terms do not grant you any rights to the SellerDesk name, logo, or any other intellectual property.
Your data.All operational data you create, import, or generate within the platform (“Customer Data”) belongs to you. You grant SellerDesk a limited, non-exclusive licence to process Customer Data solely to provide and improve the Service. We do not claim ownership of Customer Data.
Feedback. If you submit suggestions, ideas, or feedback about the Service, you grant SellerDesk a perpetual, royalty-free licence to use that feedback for any purpose without obligation to you.
7. Data Processing & Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. To the extent that Customer Data contains personal data as defined under applicable data protection law, SellerDesk will process such data as a data processor acting on your instructions, and you acknowledge that you are the data controller responsible for the lawful basis of processing.
A Data Processing Addendum (“DPA”) is available upon request for customers subject to GDPR or UK GDPR. Please email privacy@sellerdesk.app to request a DPA.
8. Confidentiality
Each party agrees to keep confidential the other party’s non-public information that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure (“Confidential Information”).
Neither party will disclose Confidential Information to any third party without prior written consent, except to employees, contractors, or advisors with a need to know and who are bound by confidentiality obligations at least as protective as these Terms. This obligation survives termination of the agreement for 3 years.
9. Warranties & Disclaimers
SellerDesk warrants that it will provide the Service with reasonable skill and care and materially in accordance with any published service level commitments.
Disclaimer
Except as expressly stated above, the Service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be error-free or uninterrupted.
10. Limitation of Liability
Important — please read carefully
To the maximum extent permitted by applicable law, in no event shall SellerDesk be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, even if advised of the possibility of such damages.
SellerDesk’s total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort, or otherwise, shall not exceed the total subscription fees paid by you to SellerDesk in the twelve (12) months immediately preceding the event giving rise to the claim.
These limitations apply to the fullest extent permitted by law and reflect a reasonable allocation of risk between the parties. Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above may not apply to you.
11. Termination
By you. You may cancel your subscription at any time via account settings or by emailing billing@sellerdesk.app. Access continues until the end of the current paid period.
By SellerDesk.We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent or illegal activity, or fail to pay subscription fees after the cure period. We may also terminate with 30 days’ notice for any reason, providing a pro-rata refund for unused prepaid periods.
Effect of termination. Upon termination, your right to access the Service ceases. We will make your Customer Data available for export for 30 days following termination, after which it will be deleted in accordance with our Privacy Policy.
12. Governing Law & Disputes
These Terms are governed by the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be submitted to good-faith negotiation between the parties. If not resolved within 30 days, disputes shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction.
13. Changes to These Terms
We may modify these Terms at any time. For material changes, we will notify you by email and in-platform notice at least 14 days before the new terms take effect. Your continued use of the Service after the effective date constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Service and cancel your subscription.
14. Contact Us
For questions about these Terms, billing enquiries, or legal notices:
General & Legal
Billing